During his over 30 years span of professional IT and Engineering career with large, reputable, brand name organizations, last 20+ years in (senior) management positions, 3 times at the director level, through his hard work, dedication, talents and creatifivity, Cliff had numerous contributions, achievements, and accomplishments to those organizations' projects success. Those numerous success stories are described in the attached document in a Q&A format. The following are the list of questions: (1, 2, 3, 4)
Do you have any prior knowledge of call center
operations/functions, scripting tools?
This job will
require you to develop and maintain standard project
documentation such as project plans, agendas action item lists
and business rules & requirements.
Please tell me about a
recent project where you are had to develop business
requirements and rules.
Have you ever
written a UAT guide?
How many projects
have you worked on at one time?
Have you worked
with
Jacada and SalesForce.com?
What are your
salary requirements?
Tell us about
additional skills you possess that would make you a key
candidate for this role.
Do you have any
experience using Pega?
Do you have any
experience with vendor management or building relationships with
partners?
How have you
driven change in your last role?
What is the
difference between a business rule & a business requirement?
How would your
current / past coworkers define you as an employee?
Please describe
your experience managing deployment of products across a
matrixed organization.
Please describe
your experience orchestrating the movement of code from
production into deployment.
Please describe a
recent release/deployment you were involved in. What was your
role? Did you encounter and challenges? If so, what were they
and how did you deal with them?
How do you measure the effectiveness of a release/deployment? Please describe with a recent example.
Business Case - Opportunities for Change - Processes Over Time - People/Resources